Translation & LegalizationPrivacy and Cookie Policy
1. Who processes your data
Sofiko-2014 EOOD, UIC 203345473, VAT No. BG203345473
Registered office: Sofia, Ilinden residential district, bl. 135, entr. Zh, fl. 5, apt. 119
Office: 21 Hristo Belchev St., 2nd floor, 1000 Sofia
Email: sofiko2014@abv.bg · Phone: +359 885 721 957
We are the data controller under Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act. We are not required to appoint a data protection officer. Please contact us with any questions.
2. What data we process
- Contact details – name, phone, email, delivery address, when you give them to us via the form, email, phone, Viber, WhatsApp or at the office.
- Data in documents for translation – whatever the documents you entrust to us contain: names, personal identification number, date and place of birth, address, education, marital status, court records, etc.
- Data from medical documents – when you order such a translation. This is special category data, processed solely to carry out the translation you ordered.
- Invoicing and payment data – name or company name, company number, address, amount, date and method of payment. We do not store card details.
- Powers of attorney – when our representative needs to act on your behalf for legalization.
- Technical website data – only if you accept analytics cookies (see section 9).
3. Purposes and legal basis
| Purpose | Legal basis |
|---|---|
| Preparing a quote at your request | Steps at your request before a contract (Art. 6(1)(b) GDPR) |
| Translation, certification, apostille, legalization and delivery | Performance of a contract with you (Art. 6(1)(b) GDPR) |
| Translation of medical documents | Your explicit request and consent (Art. 9(2)(a) GDPR) |
| Invoicing and accounting | Legal obligation (Art. 6(1)(c) GDPR) |
| Answering questions and complaints | Contract performance and our legitimate interest |
| Website visit statistics | Your consent (Art. 6(1)(a) GDPR) |
We do not use your data for advertising and we never sell it.
4. Who we share it with
Only as far as needed to carry out your order:
- Translators we work with and a notary – for the translation and the notarization of the translator's signature. All are bound by confidentiality.
- Public authorities – the Ministry of Foreign Affairs, Ministry of Justice, NACID, regional administration, embassies and consulates – for apostille, certification and legalization.
- Courier companies – to deliver documents.
- Our accountant – for invoices and accounting.
- Competent authorities – when required by law.
If a document is intended for a country outside the EU, legalization involves submitting it to that country's embassy. This happens at your request and is necessary for the service.
5. How long we keep it
- Copies of documents and translations – 1 month after the order is completed, then deleted.
- Enquiries that did not lead to an order – up to 1 month.
- Invoices and accounting records – for the periods required by Bulgarian accounting and tax law.
6. Viber, WhatsApp and email
When you message us or send documents via Viber, WhatsApp or abv.bg, the data also passes through those services and their privacy policies apply. We delete documents sent this way within the same period – 1 month after the order.
7. How we protect it
Only the people working on your order have access to your documents. Paper originals are returned to you. Electronic copies are kept protected and deleted when the retention period ends.
8. Your rights
You may request access to your data, its correction or deletion, restriction of processing, a copy in a portable format, object to processing, and withdraw consent at any time. Write to sofiko2014@abv.bg – we reply within one month.
If you believe your rights have been infringed, you may complain to the Commission for Personal Data Protection: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, kzld@cpdp.bg, www.cpdp.bg.
9. Cookies
Cookies are small files the website stores in your browser.
- Necessary – remember your language and your cookie choice. They need no consent.
- Analytics (Google Analytics) – show us how many people visit the site and which pages they view, without identifying you. They are switched on only if you click “Accept”. The service is provided by Google Ireland Ltd.; data may be transferred to the USA under the EU–US Data Privacy Framework.
You can change your choice at any time:
10. Changes
If this policy changes, we will publish the new version on this page with its effective date.